Refund policy

Returns & Refunds

We want you to love your home. If something isn't right, here is exactly how returns work at ARCADA.

Return window

You may request a return within 30 days of delivery, unless the product page states a shorter return window. Because each item ships directly from its brand, a few brands allow a shorter window (10, 14 or 15 days) and a small number of items are final sale; the applicable window is shown on every product page under the delivery estimate. Items must be unused, in their original condition and original packaging, with all parts and hardware included.

How to start a return

Email info@arcada.sbs with your order number and the item(s) you want to return. We will reply with return authorization and instructions. Items sent back without an approved return authorization cannot be accepted or refunded.

Return shipping & restocking fee

• Return shipping is paid by the customer. Original shipping charges are non-refundable.
• A 15% restocking fee is deducted from the refund for all approved returns that are not due to our error (damage, defect or wrong item).
• We recommend a trackable shipping service; we cannot refund items lost in return transit.

Furniture and oversized items

Furniture and other large items that ship by freight or in oversized packaging are returnable only if they arrive damaged or defective, or if we sent the wrong item. Please inspect your delivery and report any issue within 48 hours of delivery with photos of the item and packaging.

Final sale (not returnable)

• Items marked "Final Sale" or purchased on clearance
• Made-to-order, custom, personalized or special-order items, including custom-size wall art and canvas prints
• Bedding, pillows, mattresses, towels, robes and other textiles once opened or removed from their packaging
• Assembled furniture, or items that show signs of use or installation (including installed light fixtures)
• Gift cards

Damaged, defective or wrong items

Report the issue within 48 hours of delivery to info@arcada.sbs with photos. If confirmed, we will arrange a replacement, replacement part or refund at no cost to you, and no restocking fee applies.

Exchanges

We do not offer direct exchanges. Please return the original item (if eligible) and place a new order.

Order cancellations

Orders can be cancelled free of charge until they ship. Once an order has shipped, the standard return terms above apply.

Refunds

Once the returned item is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days; your bank may need additional time to post it.

Contact

Arcada LLC · 1209 Mountain Road Pl NE, Ste R, Albuquerque, NM 87110, USA · info@arcada.sbs · (575) 383-4241